Cash on collection

Every shop can let buyers pay in cash when they collect. Cash sales are commission-free — the platform takes no fee and no card payment happens.

Cash on collection is free for every shop. Enable it under Manage → Payments & Delivery. It works without a Stripe account; buyers reserve now and pay in person.

Turning cash on

1. Go to Manage → Payments & Delivery and enable Cash on collection.
2. Add optional collection instructions (where/when to collect).
3. Cash is collection-only: items marked Post only can't be paid in cash. You can still set a per-item default payment method in the item editor.

What the buyer sees

At the basket, next to Checkout, they see Pay cash on collection (only when every item can be collected). Placing the order reserves the stock and shows "Pay £X in cash when you collect"; the shop is emailed too.

Cash orders aren't kept forever: uncollected orders auto-cancel after 48 hours and the stock is released. Buyers can't choose cash on items that are posted — cash is collection-only.

Recording the cash

Open Manage → Orders. The Cash due chip lists every uncollected cash order (rows also carry a Cash badge). On the order page:

1. Hand over the goods and take the cash.
2. Enter the amount (prefilled with the total) and click Mark cash received — the order becomes Paid, the buyer gets a receipt, and the payout panel shows it as a cash sale (no Stripe fee, no platform commission).
3. If it's never collected, use Cancel uncollected order — or let the 48-hour sweep do it and release the stock automatically.

Custom orders + cash

The mock-up approval loop works exactly the same: the buyer orders, you send a mock-up, they approve, and you take cash at collection. The design must be approved before you can record the cash (the app blocks it otherwise). Auto-charge is ignored for cash orders — no card is involved.

Note: cash works without a Stripe account. Buyers need an account and a collectable basket; posted-only items can't be paid in cash.